How long does it take to get verified?
Reviewing verification documents can take... Read more
How can I upload documents?
To upload your documents for... Read more
How can I reopen my account?
If you wish to reopen your account, please contact... Read more
What documents are required for account verification?
We may request the following documents... Read more
Can I have more than one registered account?
Players can have only... Read more
How can I deactivate my account?
To deactivate your account, you can... Read more
How can I update my personal information?
Please contact Customer Support with... Read more
I'm unable to log in to my account. What is the issue?
Double-check that the username/email address and... Read more
Why am I not able to open an account?
You might not be able to open an account if... Read more
How can I join website?
To join our website, you would need to... Read more
I forgot my user name/registered email address. What should I do?
You need to contact us via... Read more
I forgot my password, how can I recover it?
Please click on the forgot password button... Read more